Frequently Asked Questions
Everything you need to know about your XPPen India experience.
What is the standard shipping time for orders within India?
We typically process orders within 24-48 hours. Delivery usually takes 3 to 7 business days depending on your location across India.
Do XPPen products come with a warranty?
Yes, all XPPen tablets and displays purchased through our official India store come with a 1-year limited warranty covering manufacturing defects.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets through our secure payment gateway.
Can I return my product if I am not satisfied?
We offer a 7-day return policy for items in their original, unopened packaging. Please contact our support team to initiate a return request.
Are the drivers compatible with both Windows and macOS?
Yes, XPPen drivers are designed to be compatible with Windows 7 or later, macOS 10.10 or later, and many models also support Android and Chrome OS.
How can I track my order status?
Once your order is shipped, you will receive an email and SMS with a tracking number and a link to monitor your package in real-time.